Shipping Policy

Effective Date: January 7, 2025

At Runway Citeino, we are committed to providing our customers with the best shopping experience. Our Shipping Policy ensures that your orders are processed, shipped, and delivered to you in a timely and secure manner.

1. Shipping Locations

We currently offer shipping within the United States and international shipping to select countries.

      • Domestic Shipping:
        We ship to all 50 states, including Hawaii and Alaska.
        P.O. Boxes and APO/FPO addresses are also eligible for domestic shipping.

      • International Shipping:
        We provide international shipping to select countries. Additional shipping fees and import duties may apply, depending on your location.

If you live outside of the United States and want to know whether we ship to your country, please contact our customer service at info@runwayciteino.com before placing your order.

2. Processing Time

      • Order Processing:
        After placing an order, please allow 1-2 business days for processing. During busy periods, such as holidays or sales events, processing times may be slightly longer.
        We work hard to ensure that your order is shipped as quickly as possible.

      • Business Days:
        Our standard business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods

We offer several shipping methods to cater to your needs:

      • Standard Shipping:

        • Delivery Time: Typically 5-7 business days, depending on your location.
        • Carrier: USPS, UPS, or FedEx, depending on the destination.

      • Expedited Shipping:

        • Delivery Time: Typically 2-3 business days.
        • Carrier: USPS Priority, UPS, or FedEx.

      • Overnight Shipping:

        • Delivery Time: Next business day (orders must be placed before 12 PM EST).
        • Carrier: UPS or FedEx.

4. Shipping Costs

      • Domestic Shipping Costs:
        Shipping costs are calculated at checkout based on the weight of your order and your delivery address. Standard shipping typically starts at $5.99 for smaller items, with higher costs for larger items or expedited options.

      • International Shipping Costs:
        International shipping costs vary by country and order size. These charges will be calculated at checkout.

      • Free Shipping:
        We offer free standard shipping on orders over $50 for domestic U.S. orders. Free shipping is not applicable to expedited or international shipping.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

6. Delivery Time

      • Standard Domestic Delivery:
        Delivery typically takes 5-7 business days for most U.S. locations. However, please note that delivery times may vary based on your location, carrier, and the shipping method selected.

      • Expedited Shipping:
        Expedited orders typically arrive within 2-3 business days.

      • Overnight Shipping:
        Orders placed by 12 PM EST will arrive the next business day. Orders placed after 12 PM EST will be shipped the following business day.

7. Shipping Delays

While we strive to ensure timely deliveries, Runway Citeino is not responsible for delays caused by factors outside of our control, such as:

      • Weather-related delays
      • Natural disasters
      • Carrier delays (e.g., USPS, UPS, FedEx)
      • Customs processing (for international orders)

We will do our best to keep you informed in the event of any significant delays.

8. Lost or Damaged Packages

      • Lost Packages:
        If your package does not arrive within the expected timeframe, please contact us at info@runwayciteino.com with your order number. We will work with the carrier to investigate the issue.

      • Damaged Packages:
        If your order arrives damaged, please contact us within 7 days of delivery. You will need to provide photographic evidence of the damage to proceed with a refund or replacement.

9. Address Issues

      • Incorrect Shipping Address:
        If you realize that the shipping address entered during checkout is incorrect, please contact us immediately at info@runwayciteino.com. We can correct the address if your order has not been processed or shipped yet.

      • Address Change Requests:
        After an order has been shipped, we are unable to change the shipping address. Please ensure all shipping details are correct before finalizing your purchase.

10. Customer Service

If you have any questions or concerns about shipping, please feel free to contact us at:

Runway Citeino
Phone: (618) 945-7318
Email: info@runwayciteino.com
Website: www.runwayciteino.com

By completing a purchase on Runway Citeino, you agree to the terms outlined in this Shipping Policy. We appreciate your trust in us and look forward to serving you.

Thank you for shopping with Runway Citeino!