Sales Policy

Effective Date: January 7, 2025

Welcome to Runway Citeino! We are delighted to have you shop with us. To ensure a smooth and satisfying shopping experience, please read our sales policy carefully. By purchasing from Runway Citeino, you agree to be bound by the terms outlined below.

1. Product Availability

  • Stock Availability: All products on Runway Citeino are subject to availability. We make every effort to ensure that the items displayed on our website are in stock. However, in the event that an item is unavailable, we will notify you via email and offer alternatives or a full refund.
  • Pricing: All prices are listed in U.S. Dollars (USD) and may be subject to change without prior notice. We reserve the right to correct any errors in pricing or product descriptions on our website.

2. Ordering Process

  • Order Confirmation: Once you place an order on Runway Citeino, you will receive an email confirming the details of your purchase, including the order number and estimated delivery date. This email serves as an acknowledgment of your order.
  • Order Modifications: Once an order is placed, it may not be modified or canceled unless it has not yet been processed. If you wish to make changes to your order, please contact our customer service team as soon as possible at info@runwayciteino.com.

3. Payment Methods

We accept the following payment methods for online orders:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure and easy online payments
  • Other Payment Methods: We may accept other payment methods at our discretion. Please contact us if you wish to use an alternative payment option.

Payment is processed at the time of purchase. If your payment is declined or fails, you will be notified immediately, and your order will not be processed.

4. Taxes and Shipping Fees

  • Sales Tax: Sales tax is calculated and applied based on the shipping address and applicable local tax laws. The applicable sales tax will be displayed at checkout.
  • Shipping Fees: Shipping costs are calculated based on the size and weight of your order, as well as your delivery location. The shipping fee will be clearly stated at checkout before finalizing your purchase.

5. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping. The delivery method chosen at checkout will determine the delivery time.
  • Processing Time: Orders are typically processed within 1-2 business days. You will receive a shipping confirmation email with tracking details once your order has shipped.
  • Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days.

6. International Orders

Currently, we only ship to the United States. If you are interested in purchasing from outside the U.S., please contact us at info@runwayciteino.com, and we will consider special arrangements.

7. Returns and Refunds

For information on returns and refunds, please refer to our Refund and Returns Policy.

8. Order Issues

If you experience any issues with your order, such as receiving the wrong item, missing items, or damaged goods, please contact our customer service team immediately at info@runwayciteino.com. We will address and resolve the issue as quickly as possible.

9. Customer Service

If you have any questions or concerns about your order or our sales policy, please contact our customer service team:

Runway Citeino
Phone Number: (618) 945-7318
Email: info@runwayciteino.com
Website: www.runwayciteino.com

10. Changes to Sales Policy

We reserve the right to make changes to this Sales Policy at any time. Any changes to the policy will be posted on our website, and the updated date will be indicated at the top of the page.

Thank you for choosing Runway Citeino for your musical instrument needs. We value your business and look forward to serving you!