Payment Policy

Effective Date: January 7, 2025

At Runway Citeino, we strive to provide a smooth and secure shopping experience for all our customers. Below is our Payment Policy, outlining the payment methods we accept, payment processing, and related information.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on Runway Citeino:

• • • Credit and Debit Cards:
      We accept major credit and debit cards, including:

      • Visa
      • MasterCard
      • American Express
      • Discover

    • PayPal:
      Customers can choose to pay using PayPal, which allows for secure transactions directly from your PayPal account or through linked credit/debit cards.

    • Other Payment Methods:
      In some cases, we may accept additional payment methods, which will be displayed at checkout.

2. Payment Authorization

• • • Authorization Process:
      When you place an order on Runway Citeino, your payment method will be authorized. The authorization ensures that the payment method is valid and has sufficient funds to cover the cost of your purchase.

    • Order Confirmation:
      After your payment is successfully authorized, you will receive an order confirmation email, which will detail the items purchased and the total price.

    • Payment Declines:
      If your payment is declined for any reason (e.g., insufficient funds, expired card, or incorrect details), we will notify you, and you may need to update your payment information to complete your order.

3. Payment Processing

• • • Order Processing:
      Payments are processed when you place an order. If there are any issues with the payment (e.g., insufficient funds, incorrect billing information), we will reach out to you for resolution.

    • Transaction Fees:
      In some cases, there may be additional processing fees applied by third-party payment processors (such as PayPal). Runway Citeino does not control these fees, and they are outside of our responsibility.

4. Security and Protection

• • • SSL Encryption:
      We use SSL (Secure Sockets Layer) encryption technology to protect your payment details and personal information during the transaction process. Your payment information is securely transmitted to our payment processor.

    • Privacy and Confidentiality:
      Your payment details are handled by trusted third-party payment processors (like PayPal or Stripe). Runway Citeino does not store your sensitive payment information on our servers.

    • Fraud Prevention:
      To protect against fraud, we may ask for additional verification or identification before processing certain orders. This is to ensure that the payment method is being used with the cardholder’s authorization.

5. Billing Information

• • • Accurate Information:
      To ensure a smooth transaction, please provide accurate and complete billing information, including your full name, billing address, and contact details. Any discrepancies or inaccuracies may delay the processing of your order.

    • Billing Address Verification:
      For security reasons, we may verify your billing address with your bank or payment provider. This helps to confirm that the billing details match what is on file with your payment provider.

6. Payment Confirmation

• • • Order Confirmation Email:
      Once your payment is processed successfully, you will receive an order confirmation email with the details of your purchase.

    • Failed Payment:
      In case of a failed payment (e.g., incorrect billing details or insufficient funds), we will notify you via email. You will be given the opportunity to correct the payment information and resubmit your order.

7. Currency

• • • Currency Used:
      All transactions on Runway Citeino are processed in U.S. Dollars (USD). If you are making a purchase from outside the United States, your bank or payment processor may apply currency conversion fees or additional charges.

8. Payment Disputes

• • • Chargebacks:
      If a chargeback or payment dispute is filed with your bank or credit card issuer, Runway Citeino reserves the right to dispute the chargeback and recover the funds. You agree to resolve any payment disputes directly with your bank or payment provider.

9. Sales Tax

• • • Sales Tax:
      Runway Citeino is required to collect sales tax on orders shipped to certain locations. The applicable sales tax will be calculated at checkout based on your shipping address and local tax rates. This will be added to the total amount of your purchase.

10. Contact Information

If you have any questions or concerns regarding our Payment Policy, or if you need assistance with a payment issue, please contact us at:

Runway Citeino
Phone: (618) 945-7318
Email: info@runwayciteino.com
Website: www.runwayciteino.com

By making a purchase from Runway Citeino, you agree to this Payment Policy. We appreciate your trust in our platform and are committed to providing a secure and seamless shopping experience. Thank you for choosing Runway Citeino!