Refund & Return Policy
Effective Date: March 7, 2025
1. Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
- Eligibility: Items must be returned within 30 days of the delivery date.
- Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
- Non-Returnable Items: Personalized, final sale, and certain hygiene-sensitive products cannot be returned.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method within 5-10 business days.
- Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
- If your refund is delayed, please check with your bank or payment provider before contacting us.
3. Exchanges
We offer exchanges for defective or damaged items. If you need an exchange, please contact us within 7 days of receiving your order.
4. Return Process
To initiate a return:
- Contact us at info@runwayciteino.com with your order number and reason for return.
- We will provide return instructions and a return shipping address.
- Ship the item back using a trackable shipping service. We are not responsible for lost or damaged returns.
5. Contact Us
For any questions regarding returns or refunds, reach out to us:
📍 Address: PO Box 223, Bridgeport, Illinois (IL)
📞 Phone: (618) 945-7318
📧 Email: info@runwayciteino.com
🌐 Website: runwayciteino.com